Frequently Asked Questions
Can I Order by Phone?
Our Customer Care Department would be more than happy to assist you with placing your Shop.Heinz.com order. You can reach a Customer Care Representative by calling 877-504-0739 Monday through Friday 8:00AM to 8:00PM ET.
Attn: Customer Care Department
61 Clark Road
Battle Creek, MI 49037
We consistently look to bring you the best products possible and make great new items available to you on a regular basis. From time to time we are out of stock on an item you are looking for. If you cannot find a product you are looking for please browse around and see if there is an item in stock that may be a better fit or you may contact Customer Care Department at CustomerCare@Shop.Heinz.com or call 877-504-0739 and they can assist you.
Be sure to join our email list so you will be the first to know when new products arrive in the store.
If you have any product suggestions, please submit them to CustomerCare@Shop.Heinz.com. We welcome all product suggestions and feedback, but unfortunately cannot guarantee that all suggestions and ideas will be implemented and made available in the store. We can promise to present top suggestions to the Brand Team for review and consideration.
Which Payment Methods Do You Accept?
Shop.Heinz.com accepts Visa, MasterCard, American Express, Discover, PayPal, and Amazon Pay.
Is There Sales Tax On My Purchase?
Sales tax will be collected on applicable orders. Tax rates are subject to change at anytime and will be based on your shipping destination’s zip code. Sales tax will be applied at checkout for required states.
Can You Ship to an APO Address?
For assistance placing an order to an APO address, please contact our Customer Care Department at 877-504-0739.
How Do I Change or Cancel My Order?
If you would like to make changes to your order or cancel your order, please contact our Customer Care Department at 877-504-0739 Monday through Friday 8:00AM to 8:00PM ET.
Please be aware that once your order has reached a certain point in the fulfillment process, we may not be able to make changes or cancel your order.